Product returns

Returns are accepted within 14 days from the date of receipt.

In order for the exchange to be accepted, the product must be unworn, in its packaging, accompanied by the retail receipt or exchange card and everything else that comes with it, as all of the above are part of the product you purchased.

Returns are made through a shipping company. The shipping costs to our company are borne exclusively by the sender. If the products are sent by post, they should be insured by the sender and sent as registered to the shipping address below. Our company does not bear any responsibility in case of loss or damage of the object during the transport of the return.

Returns address:

Dendrolivanou and Christou 1, TK 136 71 Acharnai, Groupe Rich – Silver and goldsmith workshop

The shipment of the new product is done by ELTA courier and is charged to our company.


Money return

A refund can be made after the product has been checked and meets all the conditions of the return and does not include the shipping costs (if any).

When returning the products, a piece of paper should be included in the package with the details of the account for which you wish to make the refund (Name, Telephone, Bank, Name of the Beneficiary and IBAN of the Bank Account).

We inform you that our refunds are made through Piraeus and Ethniki banks. In case you have another bank, the transaction costs are borne entirely by you.